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ENGINEERING DEPARTMENT

CLIENT CHARTER
1. Review infrastructure and land works plan for approval of the OSC Committee within a period of 14 days
2. Ensuring completed contractor payment claims processed within a period of 7 working days prior to submission to the Finance Department
3. Planning and implementing public amenities and infrastructure development projects in an organized manner parallel with product requirements

MANAGEMENT SERVICE DEPARTMENT

  

DIVISION

CLIENT CHARTER

Information Technology Ensuring MBPG website is updated once in every 2 weeks
Enforcement Ensuring operation on eradication of non-licensed hawker and control of unauthorised construction is conducted 2 times per week

URBAN PLANNING DEPARTMENT AND LANDSCAPE

DIVISION

CLIENT CHARTER

Planner To acknowledge the applicant regarding plan review of Pelan Kelulusan Merancang (Planning Approval Plan) within a period of 14 working days
GIS Development To supply information on development data within a 1-working day period
Landscape Ensuring 100% completion for implementation of 4 landscape projects