Clients Charter

FINANCE DEPARTMENT

CLIENT CHARTER

Ensuring a quick service of 1 minute or less for each bill transaction on payment counters

BUILDING CONTROL DEPARTMENT

CLIENT CHARTER

1. Providing technical review on building/amendment plan according to Undang-Undang Kecil Bangunan Seragam 1986 (Building Uniformity By-Laws 1986) within a period of 14 days. 2. Taking action towards received complaints of damages on rented premises within a period of 48 working hours.

CORPORATE & PUBLIC RELATIONS UNIT

CLIENT CHARTER

1. Ensuring MBPG Bulletin is issued 4 times in a year 2. Receive, register and provide receiving letter of declaration to the complainant within a period of 3 working days

CONTRACT MANAGEMENT DIVISION

CLIENT CHARTER

1. Announcement notice for offering shall be displayed within a period of 1 working day after tender box is opened 2. Announcement notice for quotation shall be displayed within a period of 1 working day upon decision made by the Tender/Quotation Committee