CLIENT CHARTER
PASIR GUDANG CITY COUNCIL
AS A LOCAL AUTHORITY, IT IS OUR COMMITMENT TO PROVIDE SERVICES VIA AN EXCELLENT MANAGEMENT AND BRILLIANT SERVICE
LICENSING & TOWNSHIP SERVICE DEPARTMENT
|
DIVISION |
CLIENT CHARTER |
| Hygiene | Collection of solid waste with the exception of industrial waste is conducted once in 2 days |
| Environment & Industry Security |
1. Ensuring patrol and monitoring of pollution on industrial areas is conducted day and night for 5 days per week |
| Health | For dengue cases reported by the Health Department, spraying of fog (insecticide) shall be conducted at least 1 day after a reported case, applicable on a spraying radius of at least 250 metres from reported area/residential |
| Licensing | Completed license application shall be processed and approved within a 1-working day period |
PROPERTY MANAGEMENT & ASSESSMENT DEPARTMENT
|
DIVISION |
CLIENT CHARTER |
| Assessment | Claim on property tax shall be delivered to property owner before 1st January and before the 1st of July for each year |
| Land, Building & Rent | Application for leasing of MBPG property shall be acknowledged within a period of 7 days from date of received application |
SOCIAL DEVELOPMENT DEPARTMENT
|
DIVISION |
CLIENT CHARTER |
|
| PAPG | Loan process shall be completed under 1 minute | |
| Community Development | Processing received completed PPKB aid application within a period of 14 working days prior to submission to KPKT | |
| Social Development | Sports | Organising 3 open championships and at least 4 closed championships throughout the year |
| Museum & Ceramic | 1. Ensuring group visitors of no lesser than 10 people are exposed to kite-making 2. Ensuring all settlements achieve completion within the promised period |
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