No.  | Application  | Year 2019  | ||||||||||||
JAN  | FEB  | MAR  | APR  | MAY  | JUN  | JUL  | AUG | SEP  | OCT | NOV  | DEC  | Total  | ||
1.  | E-Payment  | 
  | ||||||||||||
- Maybank2  | 2221 | 1258 | 894 | 894 | 580 | 416 | 1972 | 1148 | 823 | 781 | 482 | 796 | 12275 | |
- CIMB  | 2553  | 1729 | 898 | 1211 | 538 | 449 | 2618 | 1639 | 327 | 1028 | 601 | 887 | 14478  | |
- Pos Malaysia  | 1040  | 595  | 233  | 251 | 99 | 69 | 1045 | 527 | 1159 | 148 | 95 | 116 | 5377 | |
- Bank Islam  | 46  | 36  | 22  | 16  | 13  | 6  | 51  | 24  | 12  | 10  | 6  | 16  | 258  | |
- BSN  | 148  | 157  | 38  | 41  | 21  | 12 | 210 | 81 | 46 | 38 | 13 | 200 | 825 | |
- Standard    Chartered  | 14  | 28  | 6  | 1  | 2  | 3 | 9 | 16 | 1 | 2 | 1  | 1 | 84  | |
2.  | SISPAA  | 398  | 345  | 318 | 460 | 467 | 453 | 554 | 415 | 395 | 387 | 435 | 410 | 5037 | 
3.  | e-OSC  | 25  | 21 | 32 | 31 | 29 | 21 | 27 | 45 | 35 | 49 | 40 | 41 | 396  | 
4.  | e-Feedback  | 14  | 3  | 6  | 3 | 9 | 12 | 12 | 3 | 14 | 7 | 6 | 13 | 102  | 
| 5. | e-Service | 398  | 461 | 582 | 308 | 108 | 117 | 587 | 1013 | 196 | 245 | 695 | 390 | 5100 | 
Total  | 6832  | 4612  | 2997  | 3185  | 1837  | 1537  | 7058  | 4866  | 2973  | 2646  | 2384  | 2690  | 43932  | |
No.  | Application  | Year 2018  | ||||||||||||
JAN  | FEB  | MAC  | APR  | MEI  | JUN  | JUL  | AUG | SEP  | OCT  | NOV  | DEC  | TOTAL  | ||
1.  | E-Payment  | 
  | ||||||||||||
- Maybank2u  | 1938 | 1343 | 678 | 937 | 524 | 348 | 1630 | 1042 | 716 | 759 | 475 | 586 | 10976 | |
- CIMB  | 1546  | 1225  | 517  | 749  | 392  | 334 | 1605 | 1295 | 787 | 895 | 453  | 578 | 10376  | |
- Pos Malaysia  | 994  | 759  | 218  | 277  | 139  | 72 | 988 | 564 | 233 | 247 | 97  | 98 | 4686  | |
- Bank Islam  | 83  | 64  | 24  | 22  | 14  | 7 | 41 | 28 | 7 | 15 | 8  | 13  | 326  | |
- BSN  | 210  | 197  | 49  | 58  | 15  | 20 | 172 | 121 | 28 | 39 | 12  | 23 | 944  | |
- Standard    Chartered  | 19  | 26  | 9  | 9  | 0  | 3 | 23 | 12 | 7 | 7 | 0  | 0 | 115  | |
2.  | SISPAA  | 288  | 211  | 258 | 324 | 208 | 184 | 283 | 300 | 268 | 332 | 333 | 313 | 3302 | 
3.  | e-OSC  | 28  | 31 | 35 | 33 | 24 | 25 | 28 | 26 | 24 | 28 | 22 | 20 | 324  | 
4.  | e-Feedback  | 14  | 12  | 10  | 11 | 2 | 9 | 12 | 9 | 10 | 8 | 9 | 7 | 113  | 
| 5. | e-Services | 494  | 243 | 134 | 90 | 223 | 681 | 811 | 140 | 126 | 153 | 99 | 55 | 3249 | 
Total  | 5614  | 4111  | 1932  | 2510  | 1541  | 1683  | 5593  | 3537  | 2206  | 2483  | 1508  | 1693  | 34411  | |
No.  | Aplication  | Year 2017  | ||||||||||||
JAN  | FEB  | MAC  | APR  | MAY  | JUN  | JUL  | AUG  | SEP  | OCT  | NOV  | DEC  | Total  | ||
1.  | E-Payment  | 
  | ||||||||||||
- Maybank2u  | 3573 | 1676 | 893 | 864 | 454 | 316 | 1158 | 1046 | 705 | 733 | 385 | 430 | 12233 | |
- CIMB  | 1632  | 1110  | 571  | 426  | 306  | 197 | 1083 | 929 | 481 | 532 | 326  | 277 | 7870  | |
- Pos Malaysia  | 1434  | 1358  | 423  | 355  | 125  | 76 | 1124 | 757 | 286 | 290 | 116  | 70 | 6414  | |
- Bank Islam  | 147  | 78  | 40  | 24  | 10  | 11 | 57 | 36 | 16 | 16 | 10  | 11 | 456  | |
- BSN  | 394  | 271  | 83  | 75  | 37  | 20 | 192 | 139 | 62 | 63 | 32  | 17 | 1284  | |
- Standard    Chartered  | 0  | 24  | 5  | 9  | 4  | 4 | 8 | 24 | 4 | 5 | 3  | 2 | 92  | |
2.  | e-Complaint  | 293  | 259  | 270  | 247  | 218  | 214 | 309 | 272 | 295 | 311 | 277  | 278 | 3243  | 
3.  | e-OSC  | 42  | 17  | 33  | 48  | 34  | 42 | 31 | 23 | 40 | 33 | 20  | 35 | 398  | 
4.  | e-Feedback  | 9  | 5  | 7  | 9  | 5  | 2 | 13 | 14 | 15 | 14 | 9  | 14 | 116  | 
| 5. | e-Services | 150  | 44  | 25  | 2  | 28 | 13 | 35 | 276 | 150 | 55 | 100 | 139 | 1017 | 
Grand Total  | 7574  | 4841  | 2350  | 2059  | 1221  | 895  | 4010  | 3516  | 2054  | 2052  | 1278  | 1273  | 33123  | |
Bil.  | Aplikasi  | Year 2016  | ||||||||||||
JAN  | FEB  | MAC  | APR  | MEI  | JUN  | JUL  | OGOS  | SEP  | OKT  | NOV  | DIS  | Jumlah  | ||
1.  | E-Bayar  | 
  | ||||||||||||
- Maybank2u  | 2215 | 1325  | 112  | 766  | 618  | 559  | 37  | 33  | 1654  | 1214  | 879  | 1417  | 10829  | |
- CIMB  | 530  | 371  | 410  | 255  | 190  | 104  | 193  | 997  | 815  | 552  | 451  | 879  | 5747  | |
- Pos Malaysia  | 646  | 405  | 537  | 220  | 169  | 101  | 321  | 651  | 1185  | 548  | 458  | 700  | 5941  | |
- Bank Islam  | 211  | 107  | 70  | 52  | 17  | 19  | 11  | 23  | 59  | 33  | 38  | 59  | 699  | |
- BSN  | 191  | 330  | 178  | 72  | 37  | 17  | 62  | 185  | 209  | 119  | 79  | 91  | 1570  | |
- Standard    Chartered  | 3  | 24  | 5  | 0  | 0  | 3  | 5  | 17  | 0  | 0  | 0  | 0  | 57  | |
2.  | e-Aduan  | 193  | 181  | 232  | 223  | 255  | 165  | 213  | 283  | 252  | 244  | 162  | 205  | 2608  | 
3.  | e-Jawab  | 1  | 0  | 4  | 1  | 2  | 0  | 0  | 3  | 0  | 1  |  0  | 0  | 12  | 
4.  | e-OSC  | 23  | 29  | 37  | 50  | 42  | 24  | 41  | 48  | 35  | 40  | 38  | 35  | 442  | 
5.  | e-Maklumbalas  | 0  | 0  | 0  | 0  | 0  | 3  | 2  | 0  | 0  | 1  | 10  | 0  | 16  | 
Jumlah  | 4013  | 2772  | 1585  | 1639  | 1330  | 995  | 885  | 2240  | 4209  | 2752  | 2115  | 3386  | 27821  | |