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CLIENT CHARTER

PASIR GUDANG CITY COUNCIL

AS A LOCAL AUTHORITY, IT IS OUR COMMITMENT TO PROVIDE SERVICES VIA AN EXCELLENT MANAGEMENT AND BRILLIANT SERVICE

LICENSING & TOWNSHIP SERVICE DEPARTMENT

DIVISION

CLIENT CHARTER

HygieneCollection of solid waste with the exception of industrial waste is conducted once in 2 days
Environment & Industry Security

1. Ensuring patrol and monitoring of pollution on industrial areas is conducted day and night for 5 days per week
2. Ensuring inspection towards high-risk factories is conducted at least once in a period of 6 months

HealthFor dengue cases reported by the Health Department, spraying of fog (insecticide) shall be conducted at least 1 day after a reported case, applicable on a spraying radius of at least 250 metres from reported area/residential
LicensingCompleted license application shall be processed and approved within a 1-working day period

 

PROPERTY MANAGEMENT & ASSESSMENT DEPARTMENT

DIVISION

CLIENT CHARTER

AssessmentClaim on property tax shall be delivered to property owner before 1st January and before the 1st of July for each year
Land, Building & RentApplication for leasing of MBPG property shall be acknowledged within a period of 7 days from date of received application

SOCIAL DEVELOPMENT DEPARTMENT

 

DIVISION

CLIENT CHARTER

PAPGLoan process shall be completed under 1 minute
Community DevelopmentProcessing received completed PPKB aid application within a period of 14 working days prior to submission to KPKT
Social DevelopmentSportsOrganising 3 open championships and at least 4 closed championships throughout the year
Museum & Ceramic1. Ensuring group visitors of no lesser than 10 people are exposed to kite-making
2. Ensuring all settlements achieve completion within the promised period

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ENGINEERING DEPARTMENT

CLIENT CHARTER
1. Review infrastructure and land works plan for approval of the OSC Committee within a period of 14 days
2. Ensuring completed contractor payment claims processed within a period of 7 working days prior to submission to the Finance Department
3. Planning and implementing public amenities and infrastructure development projects in an organized manner parallel with product requirements

MANAGEMENT SERVICE DEPARTMENT

  

DIVISION

CLIENT CHARTER

Information TechnologyEnsuring MBPG website is updated once in every 2 weeks
EnforcementEnsuring operation on eradication of non-licensed hawker and control of unauthorised construction is conducted 2 times per week

URBAN PLANNING DEPARTMENT AND LANDSCAPE

DIVISION

CLIENT CHARTER

PlannerTo acknowledge the applicant regarding plan review of Pelan Kelulusan Merancang (Planning Approval Plan) within a period of 14 working days
GIS DevelopmentTo supply information on development data within a 1-working day period
LandscapeEnsuring 100% completion for implementation of 4 landscape projects

FINANCE DEPARTMENT

CLIENT CHARTER
Ensuring a quick service of 1 minute or less for each bill transaction on payment counters

BUILDING CONTROL DEPARTMENT

CLIENT CHARTER
1. Providing technical review on building/amendment plan according to Undang-Undang Kecil Bangunan Seragam 1986 (Building Uniformity By-Laws 1986) within a period of 14 days.
2. Taking action towards received complaints of damages on rented premises within a period of 48 working hours.

CORPORATE & PUBLIC RELATIONS UNIT

CLIENT CHARTER
1. Ensuring MBPG Bulletin is issued 4 times in a year
2. Receive, register and provide receiving letter of declaration to the complainant within a period of 3 working days

CONTRACT MANAGEMENT DIVISION

CLIENT CHARTER
1. Announcement notice for offering shall be displayed within a period of 1 working day after tender box is opened
2. Announcement notice for quotation shall be displayed within a period of 1 working day upon decision made by the Tender/Quotation Committee